Radio Communication frequencies inc Aircraft, Military, Amateur Radio, Shortwave and anything else that comes under the Radar in N.S.W. - by Michael Bailey
Sunday, April 28, 2013
TOP SECRET - INSIDE JETSTAR'S HEADQUARTERS (behind the scene's at the Airport)
Hello and welcome back...... Found this very interesting, an article at News.com......
Behind the scenes at Jetstar
Let the team a Jetstar take you on a behind the scenes look at what really happens when you fly.
Being on the plane alone is a strange feeling.
I'M sitting on a completely empty passenger plane. Not another soul
is in sight and there's not an object out of place. It's an eerie and
surreal feeling, and I know I'm witnessing the calm before the storm...
the storm of passengers, that is.
But before I know it the flight attendants and pilots sweep onto
the Jetstar plane with an air of confidence, and congregate at the front
of the Airbus A321. The crew perch on the edges of the seats with their
carry-on luggage beside them as they listen to the head cabin crew
member’s briefing, while the pilots ready the cockpit.
told to be on the lookout for passengers bringing overweight bags on
board - a common problem for budget airlines these days. They're also
informed it will be a full flight, and that a trainee member will be
A few minutes later they spring into action and busy
themselves checking the plane including the seats, overhead lockers,
toilets, the galley and oxygen tanks which are positioned at the back of
Behind the scenes at Jetstar. Picture: Kate Schneider
In the galley they remove each compartment and check it before
placing it back in position, to make sure there's nothing in there that
They move fast. They have just 15 minutes to complete the briefing and “turn around” before passengers begin boarding.
Jetstar flight attendants perform their checks. Picture: Kate Schneider
I then watch as they then greet passengers, with one placing a dirty
tissue in the hand of a staff member, who remains polite and smiles at
This is what it's like behind the scenes at an airline.
have taken me on a tour of their operations, both at Melbourne Airport
and their nearby Operational Control Centre (OCC).
Jetstar. Picture: Kate Schneider
Before we leave the airport for the OCC I was given a glimpse of
where the baggage belt ends up – underneath there’s a collection area
where the bags are shuffled off into large containers and driven to the
planes - but it's an area where filming isn't allowed.
at the airport was the crew area, where weary staff can relax. The room
has a splash of orange paint, and computers line the side of the office
facing the window, which also had a TV screen displaying the flight
departure times. Of course, there were also several tables and chairs
and an equipment room.
At the airline headquarters
stop was the Jetstar Operational Control Centre, located approximately
15 minutes away in the heart of Melbourne's CBD. It's where all of the
airline's operations are co-ordinated.
I couldn't wait to see the
wheels turning. How do they keep track of so many planes and what
routes they’re taking? What happens when a passenger - or a flight
attendant - falls ill? Or when a volcanic ash cloud is threatening
flights? And how do they cope with the flow-on delays any action will
Well today’s my lucky day, but not so much the airline’s: a
volcano has been spewing a plume of ash 4570 metres into the sky over
southern Indonesia. Let’s just say it was all systems go.
displayed on the computer shows a dizzying array of lines and colours
tracking planes from different airlines and routes, along with two large
red icons that indicate the extent of the volcanic ash plume. The maps
are definitely the most intriguing part of the operations.
Luckily the ash cloud eventually abated so it didn’t cause too much
disruption, but it did spark some flight delays for Jetstar while a
“wait and see” approach was adopted. The situation needed close
monitoring in case it escalated, and it was one this team of 20 people
was highly skilled in dealing with.
The headquarters are covered in blue wallpaper dotted with clouds, with a
large world map positioned near the centre. Six clocks displaying times
from around the world adorn the one side of the wall.
And if you were wondering, this is the device they use when there’s a medical emergency on board:
Twenty employees work at the Jetstar Operations Control Centre monitoring up to 300 flights over 24 hours.
Duty Manager is responsible for getting you there on time, while the
Operations Controller monitors the network and looks out for events such
as airport delays, engineering requirements and weather.
the Flight Dispatch team provides pilots with information on routing,
fuel requirement and weather forecasts for each trip. They communicate
with pilots when required during the flight via radio, satellite phones
and a data system that allows them to send short messages to and from
the aircraft – similar to an SMS. They can help handle medical
emergencies, diversions and security concerns.
There’s a Crewing
Team who handle the rosters of the staff and arrange a replacement crew
member in the event of illness or lack of sufficient rest. The Customer
Recovery Team looks after passengers affected by disruptions including
notifying them of delays, finding alternate flights if needed and
arranging hotel accommodation and transport.
And of course, there’s also an engineering and maintenance team.So
the next time your flight is delayed, spare a thought for the team
figuring out how to get you in the air as soon as possible and dispose
of your own dirty tissues.
Massive thanks to News.com for the article and photos.